Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Venator website or Ventor mobile application (together, or individually, the "Service") operated by Venator LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all users and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Service.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.

Communications Content

The Service allows you to analyze communications content such as emails, LinkedIn messages, Slack messages, SMS messages, and online chats ("Communications Content"). You retain ownership of your Communications Content. When you use the Service, you give us permission to access and analyze your Communications Content solely for the purpose of providing the Service to you. We will not share your Communications Content with any third parties, except as necessary to provide the Service, comply with legal obligations, or enforce our Terms and Conditions.

Purchases

If you wish to purchase a subscription to the Service, you must provide current, complete and accurate purchase and account information. You agree to promptly update your account and information if needed to keep it accurate.

We may require a form of payment to complete your purchase. You agree to pay us the applicable fees for your purchase as they become due. All fees are non-refundable unless otherwise provided by law.

Free Trials

We may offer free trial subscriptions to sample the Service. Free trial eligibility is determined by Ventor at its sole discretion and we may limit eligibility or duration to prevent abuse. We reserve the right to revoke any free trial for any reason. Free trials are limited to one per customer lifetime.

Billing and Renewals

By starting your free trial or purchasing a subscription, you authorize us to charge your credit card or other provided payment method to fully pay for your subscription. This authorization will remain valid until you cancel your subscription.

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. You must cancel your subscription before it renews to avoid billing of the renewal fees. Refer to your Order Form for your specific billing details.

Refunds

All fees are non-refundable unless otherwise determined by Venator. Please contact support@ventor.ai if you believe you qualify for a refund.

Cancellation

You may cancel your subscription at any time by emailing support@ventor.ai. Your cancellation will take effect at the end of your current billing period, and you will retain access to the Service until then.

We may suspend or terminate your subscription for any breach of these Terms.

Communications Content

Prohibited Uses:

You agree not to:

Use the Service for any illegal, harmful, fraudulent, infringing, or offensive purpose.
Circumvent technological measures or gain unauthorized access to the Service, data, accounts, or networks.
Introduce any malware, viruses, defects, Trojan horses, etc., into the Service.
Use the Service in any manner that could interfere with, disrupt, or negatively affect its performance.
Impersonate any person or entity or misrepresent your affiliation with any other person or entity.
Insert your own or any third party’s advertising, branding, or promotional content into the Service or Site Content, including in user submissions.
Use, redistribute, republish, or exploit the Service or Site Content for any commercial or promotional purposes, contact other users for commercial purposes, or buy/sell any product or service through the Service.
Alter, edit, delete, remove, change the meaning/appearance of, or repurpose any Site Content, trademarks, logos, promotional taglines, proprietary rights notices, etc.
Gain unauthorized access to other systems, materials, information or services on/through the Service.
Engage in scraping, harvesting email addresses or other personal information, obtaining user lists, registering accounts through unauthorized means, etc.
Use the Service in any way that could interrupt, damage, disable, overburden or impair the Service.
Circumvent, reverse engineer, decrypt, alter or interfere with the Service software.
Create any links from the Service directed to third party sites/content not authorized by Venator.
Frame any third party sites/content in any manner constituting endorsement by Venator.
Upload, post, or transmit content that is unlawful, abusive, racist, hateful, defamatory, obscene, offensive, etc.
Infringe upon third party copyright, trademark, confidentiality, patent and other proprietary rights.
Introduce any malware, viruses, defects, Trojan horses, etc., into the Service.
Use the Service in any way in violation of applicable law.

No Warranties

We provide the Service "as is" without warranty of any kind. We disclaim any and all warranties express or implied related to the Service to the fullest extent permissible under law.

Limitation of Liability

We will not be liable for any indirect, incidental, special, consequential or exemplary damages arising from your use of the Service or inability to access or use the Service. Our total liability for any damages is limited to the amounts you paid us for access to the Service.

Indemnification

You agree to defend, indemnify and hold harmless Ventor and its officers, directors, employees and agents from any third party claims, damages, liabilities, costs and expenses arising from your breach of these Terms or misuse of the Service.

Changes to these Terms

We may update these Terms from time to time. Updated versions will be posted on the Ventor website and app. Please check periodically for changes.

Contact Us

Please contact us atsupport@ventor.aiwith any questions regarding these Terms.